Frequently Asked Questions
We can ship most items to a PO Box or APO/FPO Address.
Can I ship to foreign countries?
Leathgen can ship world-wide to many countries. For all international orders, import fees (duties and taxes) are the responsibility of the recipient and will be billed by our carrier upon delivery.
How can I send a gift on Leathgen.com?
Leathgen.com shoppers can ship their gifts directly to the recipients by selecting a different ship to at checkout. By noting the order as a gift, we will not print prices on the packing slip, and you can include a personalized gift notecard in your order.
Yes, we can gift wrap most items for you. Look for that option in your shopping cart. If an item is available for gift wrapping, that option will show in the shopping cart. As well, a gift note can be included on most items at no extra charge, and that option also shows in the shopping cart.
You will receive an order confirmation shortly after placing your order. Your order will then be processed within 1 – 3 business days depending on availability and customization. Once shipped you will receive a shipment confirmation with your tracking details.
Orders may ship in multiple shipments and if an item is sold-out or backordered you will receive an e-mail notification within 24 – 48 hours.
All Orders for in stock products are processed within 1-3 business days (excludes weekends & holidays).
Selected pens, lighting and furniture may have additional processing times; see the product page for additional details under the shipping tab.
Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery.
Orders placed after 12 PM ET on Friday will be processed on Monday.
If you select Standard or Express shipping and place your order by 11am Eastern Time (Monday-Friday), we’ll ship all in stock non personalized items that same business day. Please note that we do not offer Saturday or Sunday delivery for these orders.
We cannot ship Standard or Express orders to a PO box address.